Reservation and Cancellation Policy

INQUIRIES
Inquiries for Bohol tour services and packages can be done by:
- email at inquiry@boholtourservices.com
- chat using Yahoo Messenger, YM ID: boholtourservices101
- text or call at +63 932 865 5290

We usually ask for email for inquiries as it is the best way to send packages with several options of hotels / resorts, inclusions of the package, itinerary and other details.


BOOKINGS AND RESERVATIONS

FOR TOUR SERVICES AND ACCOMMODATION ARRANGEMENTS:
For bookings and reservations, we will be asking for your preferred package and resort / hotel of stay. With your approval, we will then book your accommodations UNDER YOUR NAME. You can then verify that the reservation has been made by calling / contacting the resort.

To finalize the booking, we will be requiring AT LEAST 50% OF THE TOTAL PACKAGE RATE as down payment. The down payment shall cover the TOTAL ACCOMMODATION CHARGE and A PARTIAL AMOUNT FOR THE TOUR CHARGES. We will be sending the bank details after booking your accommodation at the resort or hotel of your preference.

Once payment has been made, we will forward the payment to the resort to finalize the room booking. We will then send you the confirmation once we receive the confirmation from the resort's representative.

FOR TOUR SERVICES ONLY
For guests availing our tour services only, we will be requiring a partial amount to be deposited to our account for confirmation of the booking.


TOUR DRIVER ASSIGNMENT
For confirmed bookings and reservations, we will be assigning a tour driver few days before your scheduled arrival. We will be sending you the contact details of the driver either by SMS or email. The driver will also contact the guests assigned to him for coordination.


CANCELLATION 
In any untoward event that you need to cancel the reservation that you have made, kindly notify us by email or calling our representative.

If no payment has been made yet, we will cancel the reservation without charges unless the cancellation has been made on the scheduled tour date, in which case we will require a cancellation charge.

If payment has been made already, the cancellation / refund procedure is as follows:
- we can refund the amount deposited for the tour charges less a corresponding processing fee. The processing fee shall be used in sending back the money, either by bank  transfer / deposit or by money remittance service of LBC, M Lhuillier etc.
- The corresponding amount made for the accommodation however is bound by the cancellation policy of the resort. Most of the resorts do not refund for payments made, however, offer the option to reschedule the booking. If the resort will offer a refund, then the said refund will be forwarded to the guests less a possible processing fee for sending the money. For rescheduling of room booking, it will be subject to room availability.


RESCHEDULING OF BOOKING
In cases where the reservation need to be re-scheduled to a later date, the following conditions apply:
- room reservations to be rescheduled shall be subject to room availability of the resort
- tour services can be rescheduled to any future date.




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